Discover more in our FAQ
Can’t find your answer? Email us at welcome@pureandprimeskincare.com
Why did you change your name?
Why did you change your name?
We began with one vitamin C serum. That was the “C” in Pure & Cimple. Today we make a complete routine for midlife skin, and Pure & Prime reflects who we’re for: women in their prime.
Have the formulas changed?
Have the formulas changed?
No. Every product has the same ingredients, the same sizes and the same results you know.
Why does my package say Pure & Cimple?
Why does my package say Pure & Cimple?
Our new labels and boxes will roll out over the next 2–3 months. Until then, you may receive products with the Pure & Cimple logo. Rather than throw away packaging we already have, we’re using it up. It’s better for the planet and true to how we work. What’s inside is exactly the same: the same formulas, made fresh in small batches, with the same care.
My box says Pure & Cimple but the website shows Pure & Prime. Is it the same product?
My box says Pure & Cimple but the website shows Pure & Prime. Is it the same product?
Yes. During the 2–3 month switch, your bottle and its box may carry either logo, and sometimes one of each. Every product is freshly made to the same formula, whichever name is on the packaging.
Do my rewards points still count?
Do my rewards points still count?
Yes. Your account, order history and points all carry over automatically.
Is the email address changing?
Is the email address changing?
Yes. Our emails now come from welcome@pureandprimeskincare.com. Please add it to your contacts so we don’t land in spam. Mail sent to our old addresses still reaches us.
Where can I buy Pure & Prime?
Where can I buy Pure & Prime?
Right here at pureandprimeskincare.com, and on Amazon. On Amazon, you’ll still find our products listed under Pure & Cimple until the listings are updated. They’re exactly the same products. We’ll keep you posted when the change happens.


